Shipping & Delivery

PLEASE NOTE: Orders with a total value exceeding AED 999 cannot be shipped to KSA, Kuwait, Bahrain, or Oman due to courier and customs restrictions that are beyond our control. If you wish to place an order exceeding this amount, kindly split your purchase into multiple orders, ensuring that each order’s product value does not exceed AED 999. We appreciate your understanding and cooperation.

 

Once the order is dispatched, we will send the tracking information to the registered email ID provided at the check-out. If you haven’t received an email, please email us at support@healthnag.com and mention your order number, contact number and full name. 

CURRENTLY WE SHIP TO: 

United Arab Emirates	Delivery fee - FREE. Cash on Delivery fee - 15 AED.
KSA, Kuwait, Bahrain, Oman	Delivery fee - 80 AED fixed rate. Cash on Delivery - not available.
UK	Please visit our retail partner store >> Healf UK Store

 

DELIVERY TIME:

Dubai	Order before 12PM (noon) to receive your order the same day. Order any time after 12PM (noon) to receive your order the next day. Please note: this applies only 6 days a week Monday to Saturday. We do not deliver on Sundays.
Other Emirates	Order before 12PM (noon) to receive your order the next day. Order any time after 12PM (noon) to receive your order the day after. Please note: this applies only 6 days a week Monday to Saturday. We do not deliver on Sundays.
KSA, Kuwait, Bahrain, Oman	4-6 working days (dispatched from Dubai warehouse).

 

YOU ARE PURCHASING FROM THE UAE WEBSITE – PLEASE NOTE – Transactions of goods from the UAE to other countries will be regarded as export/import supplies. This means your country of residence may require you to pay Customs Duties, VAT, or other import taxes as set by your local government. If you are ordering from outside the UAE, you WILL be expected to pay any applicable customs charges. Refusal to pay will result in a non-refundable charge.

Refund & Return Policy 

Please note, as per our standard policy, we do not offer a refund. However, we do understand that with any shipment something can go wrong and we will make sure to make it up to you. However, please note that submitting a refund request is not a guarantee that it will be approved. Health Nag monitors all claims carefully to identify potential misuse or abuse of our refund policies. We reserve the right to refuse service to anyone and will handle each request individually. Engaging in abusive activity such as initiating chargebacks or refusing orders may result in warnings, any personal promo codes suspension or forfeiture, or a permanent Health Nag account suspension. Health Nag reserves the right to limit or deny requests deemed to violate or abuse our policies or involve any fraudulent activity.

If you receive a damaged, defective, or incorrect item, please contact our Customer Service team within 48 hours of delivery with your order number and supporting photos. To initiate the activity, please submit a request with the clear reason to the following email support@healthnag.com or by contacting our Customer Service team on WhatsApp.  We will review the case and arrange a replacement or refund where applicable.

For refunds, compensation may be granted as a store credit or back to the original payment method at Health Nag discretion.

Please note , this applies to all products purchased directly through www.healthnag.com e-store. We do not accept the requests on products purchased on third party e-stores or other partner stores. Please kindly contact them directly. 

Exchange Policy

For hygiene and safety reasons, we cannot accept returns or exchanges for any food items or food supplement products.

All sales are considered final once the order is confirmed and dispatched. We kindly ask customers to review all product details, ingredients, and order information carefully before completing the purchase.

If you have any questions about this Policy, please contact us.

This document was last updated on 24th October 2025.