Shipping & Returns
Do you ship internationally?
Yes, we deliver worldwide except for a few regions where strict regulations apply. We are currently not able to deliver to Brazil, Spain, Israel, Palestine, UK, Thailand, Morocco, Portugal and Germany.
How long does shipping take?
UAE: Order before 12pm to receive next-day
GCC Countries: 4–5 working days
Rest of the World: 5–7 working days
How much does shipping cost?
UAE: Free for orders over AED 200, AED 25 for orders under AED 200.
GCC: AED 100, free for orders over AED 500.
International: AED 120
Do I need to pay customs fees on an international order?
International orders may be subject to customs/import duties payable in the destination country. Health Nag cannot predict which fees, if any, will apply to international orders and are payable by the customer.
Do you offer cash on delivery?
Yes, within the UAE for a small fee of AED 10.
Can I pick up my order instead of having it delivered?
We don’t currenty offer a store pickup option. All orders are delivered directly to the address you provide.
Can I change my delivery address after placing the order?
If your order hasn’t been shipped yet, you can contact us to update your delivery address at support@healthnag.com. Once your order has been dispatched, changes are no longer possible.
How can I track my order?
Once your order has been dispatched from our warehouse, you’ll receive a live tracking link which will be sent to your registered email address so you can see the status of your order and an estimated delivery time frame.
What happens if my delivery is delayed?
We always try our best to get your order to you on time but if your order is delayed, we’ll notify you as soon as possible and provide an updated delivery time estimate.
Can I return my order?
For health and safety reasons, we don’t accept returns on orders delivered without damage or defects. If your order arrives damaged, please contact us at support@healthnag.com or reach out to our Customer Service team on WhatsApp with details about the issue and we’ll work with you to find a solution. Please note that submitting a refund request does not guarantee approval.
Product Information
What makes Health Nag supplements different?
Our products are science-backed, doctor-developed and made with premium quality, pure and potent ingredients that actually work.
Are your products natural?
Yes, we only use clean and 100% natural ingredients. Our products are free from artificial additives, preservatives and chemicals because your body deserves the best.
Are your products vegan and gluten-free?
All of our products are gluten-free and free from GMOs, colourings, artificial sweeteners, flavourings and preservatives. The majority of our products are suitable for vegans but please check each product label for the specifics. Collagen is an animal protein and therefore is not suitable for vegans and vegetarians.
Can I take Health Nag products if I’m on medication or have a medical condition?
We always recommend consulting your doctor if you’re on medication, have a specific condition or are pregnant or breastfeeding.
Where are your products made?
We manufacture our products in state-of-the-art, GMP-certified facilities to ensure the highest quality and safety standards.
Are your products heavy metals tested?
Yes, all our products are tested to ensure they’re safe, pure and effective.
Subscriptions
What is a Health Nag subscription?
It’s the easiest way to stay stocked up on your favourite Health Nag products. Bioactive Collagen Jelly, Matcha and Lion’s Mane are currently available on subscription which lets you automate your order for delivery each month. This means you never need to worry about running out, plus and you’ll save 15% on Collagen orders and 10% on every Matcha and Lion’s Mane.
What are the benefits of subscribing?
As well as saving on every order, subscribers get guaranteed delivery even during sellouts, early access to new product launches and exclusive offers.
How do I set up a subscription?
It’s really simple. On the product page, select the Subscribe & Save option, choose your delivery frequency and then head to the checkout.
Can I cancel or pause my subscription?
Yes! You can cancel or pause your subscription anytime via your Account or you can reach out to us at support@healthnag.com
Collagen
What does hydrolyzed collagen mean?
Hydrolyzed collagen is simply collagen that’s broken down into smaller peptides for easier absorption. Your body loves it this way!
Can I take collagen if I’m pregnant or breastfeeding?
Collagen is a great support for pregnant ladies, but it’s best to consult with your doctor before taking any supplements during this time.
When should I start taking collagen?
Take one spoonful (10g) in the morning, 30 minutes before food or caffeine.
For better sleep quality, take a spoonful before bed.
Why is this collagen better than powders & capsules?
Our manufacturing process avoids heat dehydration to maintain efficacy.
What are the ingredients?
It's an all-natural goodness: Collagen hydrolysate from premium organic chicken,Pure apple juice,Purified water,Citric acid
3 Day Detox
Is it a laxative?
No
Can I do it while I’m pregnant or breastfeeding?
No
How often should I detox?
Recommended every 4 months
Can I exercise when I’m detoxing?
Yes, if you feel good! Light exercises like walking or yoga are perfect. But remember, detoxing is also a time to rest and rejuvenate. Listen to your body.
Can I take Health Nag supplements at the same time?
Absolutely! But skip Digestive Enzymes & Collagen. Your body's on a break from food, so those aren't necessary during the detox phase.
Water++ Electrolytes
When is the best time to take electrolytes?
During or after workouts. After sweating, travel, or long days.
I drink a lot of water. Do I still need electrolytes?
Water hydrates volume, while electrolytes help your body absorb and use that water properly
Can I drink it every day?
Yes
Can I take Electrolytes during 3 Day Detox?
During detoxing or fasting, your body loses more fluids and minerals. Electrolytes are essential
Who should take electrolytes?
Electrolytes are beneficial if you exercise or sweat regularly, live in a hot or humid climate, detox, feel tired, dizzy, or crampy despite drinking water, follow low-carb or low-salt diets, drink a lot of coffee or tea.
Matcha
What is matcha?
Matcha is a finely ground powder made from specially grown green tea leaves. Unlike regular green tea, where you steep and discard the leaves, with matcha you consume the entire leaf, which means more nutrients, more antioxidants, and more benefits per sip.
How to tell you’re drinking the best matcha?
The colour tells the truth. Premium matcha is a bright, vibrant green.
How much caffeine is in matcha?
Matcha naturally contains around 30mg of caffeine per serving. Coffee typically contains 90-120 mg per cup. But Matcha caffeine behaves differently in the body. Instead of a sharp spike, matcha delivers a smooth, steady energy that lasts longer.
What antioxidants are found in matcha?
Matcha is especially rich in EGCG (epigallocatechin gallate).
Why don’t you recommend drinking it with dairy milk?
Because dairy blocks some of matcha's benefits.
Digest & Debloat
Why should I take Digest & Debloat?
You may benefit from Digest & Debloat if you:
- experience bloating or heaviness after meals
- feel gassy or uncomfortable after eating
- struggle with slow or inefficient digestion
- eat large, protein-rich or fibre-heavy meals
- want better nutrient absorption
How does Digest & Debloat work?
Digest & Debloat provides digestive enzymes that help your body break down food into smaller, absorbable components. This supports smoother digestion, better nutrient absorption, and less digestive discomfort after meals.
When is the best time to take Digest & Debloat?
Digest & Debloat is best taken with meals, ideally 1–2 minutes before starting to eat, especially heavier meals or meals high in protein, fat, or fibre, when digestive support is most needed.
How often can I take Digest & Debloat?
Digest & Debloat can be taken daily and may be used up to 3 times per day, ideally with main meals, depending on your digestive needs and diet.
Is Digest & Debloat a laxative?
No. Digest & Debloat is not a laxative. It does not force bowel movements or stimulate the intestines. Instead, it supports digestion by helping break down food more efficiently. Some people may notice more regular digestion as a result of improved food breakdown, this is not a laxative effect.