Delivery

Once the order is dispatched, we will send the tracking information to the registered email ID provided at the checkout page. If you haven’t received an email, please email us at support@healthnag.com and mention your order number, contact number and full name.

We Ship To:

United Arab Emirates

Orders above 350 AED: FREE Delivery.
Orders below 350 AED: 15 AED Delivery fee.
Cash on Delivery extra fee - 15 AED.

KSA, Kuwait, Bahrain, Oman, Qatar

Shipped Delivery Duty Paid (DDP) - duties and taxes included.
Cash on Delivery - not available.

USA, Canada, Mexico, Argentina

Delivery fee - 210 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.

Jordan & Egypt

Delivery fee - 130 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.

Singapore, Thailand, Vietnam, Cambodia, Malaysia, Indonesia, India, Sri Lanka, Hong Kong, Taiwan, Japan

Delivery fee - 140 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.

Australia

Delivery fee - 150 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.

Kenya, Ghana, South Africa, Tanzania, Tunisia, Rwanda

Delivery fee - 200 AED fixed rate. Cash on Delivery - not available.
We currently do not ship Bioactive Collagen Jelly to these locations.

Rest of the World

Delivery fee - 210 AED fixed rate. Cash on Delivery - not available.
We do not ship Bioactive Collagen Jelly to these locations.

Delivery Time: 

Same Day Delivery

Order before 11 AM to receive your order same day.
Please note: this applies only 6 days a week Monday to Saturday. We do not deliver on Sundays.

Dubai Next Day Delivery

Order before 6 PM to receive your delivery the next day. Please note: this applies only 6 days a week Monday to Saturday. We do not deliver on Sundays.

Other Emirates 

Order before 5 PM to receive your order the next day. Order any time after 5 PM to receive your order the day after. Please note: this applies only 6 days a week Monday to Saturday. We do not deliver on Sundays.

 KSA, Kuwait, Bahrain, Oman, Qatar

4-6 working days (dispatched from Dubai warehouse).

Asia & Africa

5-7 working days (dispatched from Dubai warehouse).

USA, Canada & Rest of the Americas

5-7 working days (dispatched from Dubai warehouse).

Rest of the World

5-7 working days (dispatched from Dubai warehouse).

YOU ARE PURCHASING FROM THE UAE WEBSITE. PLEASE NOTE: Transactions involving the export of goods from the UAE to other countries will be treated as export/import supplies. This means your country of residence may require you to pay Customs Duties, VAT, or other import taxes as set by your local government. If you are ordering from outside the UAE, you WILL be expected to pay any applicable customs charges. Refusal to pay will result in a non-refundable charge.

GCC Orders (KSA, Kuwait, Bahrain, Oman, Qatar): Goods imported into these countries are subject to Value-Added Tax (VAT) and customs duties levied by your local government agency. Your order is shipped on a Delivered Duties Paid (DDP) basis, which means all applicable duties and taxes are already included. You do not have to pay any additional duty or tax amount at the time of delivery.

GCC ORDERS: Orders with a total value exceeding AED 999 cannot be shipped to KSA, Kuwait, Bahrain, or Oman due to courier and customs restrictions that are beyond our control. If you wish to place an order exceeding this amount, kindly split your purchase into multiple orders, ensuring that each order’s product value does not exceed AED 999.

We appreciate your understanding and cooperation.

Contacting Us

If you have any questions, please get in touch with us.
This document was last updated on May 19, 2026.